Liberty Garden Products

Review Girl 2 years ago

Title: Absolutely Terrible Experience with Liberty Garden Products I recently purchased a garden hose reel from Liberty Garden Products through Amazon, expecting a new and functional item. What I received was a garden hose reel without the four tires it was supposed to come with. When I called Liberty Garden’s customer service, they assured me that they would send the missing tires. Thirteen days passed with no sign of the tires. I called them again, only to be told that they were unsure about the condition in which Amazon had sent the product and insinuated that Amazon might have sent me used goods. I bought a NEW Liberty Garden hose reel from Amazon, as clearly stated on my receipt. This company's customer service is atrocious, and their handling of my issue has been abysmal. I strongly advise against doing business with Liberty Garden Products.

Tim Szczesny Edited 2 years ago

I have two of their Liberty 712 hose reels. It is an outstanding product, and the only hose reel I have tried that has lasted this long (7 years and going strong). They both work just as well as when I bought them. However, I accidentally broke a component on one reel. I called to see if they offered that replacement part. Megan (apologies if I have an incorrect spelling) who answered the phone was VERY knowledgeable about their products. She was also very courteous. We talked through the options for repairs, and she knew the details of product design and assembly. It was a breath of fresh air to have a company rep answer the phone with that level of knowledge. She saved me grief and money. When one reel sprung a leak, I was able to buy an inexpensive O-ring and snap-ring replacement package. I love that this product is assembled in a way that I can maintain it when needed - that seems rare these days. Thanks!

William Townsend 2 years ago

The product (Model 870 4 wheel Hose Cart) is of exceptionally poor quality. Casting so weak that home water pressure blows a 1/8” hole in tee joint. Customer Service not helpful and is rude and disrespectful. I expected more from this company and I am profoundly disappointed.

Felicia B 3 years ago

Poor quality products cheaply made in China that is sent to Liberty Garden who then without inspection places the product in an additional box and is shipped to the customer. There is no quality control just an american company peddling cheaply made Chinese products. I bought 3 hose reels thinking I bought the best when they arrived one reel was defective and beyond repair I reached out to the company for assistance was transferred to the director of sales. I communicated by email the company would not call me I kept getting excuses on how to fix it not understanding the problem in the first place the last email asking for assistance was told just return it to where you bought it. This is sad a company that dont support its own products. Like I said I bought 3 and all of them are going back. Caution when doing business with this company.

Cindy Bielefeldt 5 years ago

One year of use, company doesn’t stand behind their products. Corrosion so severe it ruined a new 100 foot hose. Don’t waste you money. Piece of trash, throw away product, useless warranty. Terrible company. Refuses to replace or refund.